Recruitment
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Volunteering
We are currently recruiting volunteers, specifically Advisers, Admin, Reception, Triage.
Please scroll down for more information.
As a volunteer, you will have the opportunity to work with individuals from diverse backgrounds, cultures, and abilities. You will also be able to contribute to creating an environment where everyone feels welcome and respected.
Full training will be given with each advertised role.
Drop in to one of our offices to enquire about volunteering, the contact page has everything you need to find us.
We look forward to hearing from you!
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Paid Staff
We are currently not recruiting for Paid Staff at this moment.
Adviser
What will you do?
complete an introduction to Citizens Advice and training for your role
talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
find information about the clients’ problems and help them to understand their options
support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
write a summary of the clients’ problems and what action you’ve taken
look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, or local councillor
Some examples of what you could do:
help client with debts work out a reasonable amount to pay back, and make a phonecall to an organisation they owe money to.
explore what benefits a client is entitled to and help them to complete a benefit application form.
help a client who has problems with their landlord to understand their housing rights.
Admin
What will you do?
complete an introduction to Citizens Advice and training for your role
help with the day to day running of the Citizens Advice service
answer the telephone, reply to emails and post
order stationery
type up letters and read through documents checking for mistakes
print and scan documents using a printer
update spreadsheets and databases
Reception
What will you do?
complete an introduction to Citizens Advice and training for your role
help with the day to day running of the Citizens Advice service
greet clients when they come to Citizens Advice, help them complete consent forms
scan and upload consent forms onto our case management system
print, copy, and scan documents using a printer
Triage
What will you do?
complete an introduction to Citizens Advice and training for your role
talk to clients to get an idea of the issue they are facing and speak to the Supervisor about the next appropriate steps
complete a benefits check with a client, issue foodbank vouchers
write a summary of the clients’ problems and what action you’ve taken
book an appointment where appropriate