FAQ

  • Am I able to change my scheduled appointment?

    Generally, yes you can change your appointment, but you need to be aware that with a limited amount of appointment slots it may take several weeks before we can schedule another appointment. It is best to keep the appointment we have with you, as the problem you came in with may need to be dealt with by a certain date.

  • How long does it take to speak with an Adviser?

    Occasionally, there may be a delay in speaking with an advisor due to high demand. However, please be assured that providing assistance to as many people as possible is always a top priority for us.

  • How do I look into recieving Foodbank vouchers?

    Please call the advice line at 0800 144 8848

    You can read more about the process of receiving vouchers and visiting Foodbanks at the following link: https://www.citizensadvice.org.uk/debt-and-money/using-a-food-bank/

  • I have a PIP (Personal Independence Payment) or Universal Credit Work Capability Assessment (UC50) form. Can you help me fill it in correctly?

    Yes we can, please contact us as soon as you receive your form to book an appointment as your form will need to be sent back by the date stamped on the front of it. Usually you will have one month to return it.

    IMPORTANT: If you contact us with less than two weeks to go to the deadline, we may not have an appointment free to see you before the deadline. This is because we are very busy. If this is the case, we will likely ask you to ring the PIP enquiry line to ask for an extension. Their telephone number can be found here: https://www.gov.uk/disability-benefits-helpline

  • I have been subject to a Hate Crime, what can I do?

    We are an organization that does not tolerate Hate Crime. If you believe you have been targeted or discriminated against because of your race, religion, sexual orientation, or other characteristic of your identity, please contact us. You can also submit your report through the following website. https://www.report-it.org.uk/

Disclaimer

Dover, Deal & District Citizens Advice has tried to ensure that the information on this website is accurate. However, Dover, Deal & District Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Dover, Deal & District Citizens Advice endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.

Dover, Deal & District Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Dover, Deal & District Citizens Advice, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

This website was last tested on 16/01/2023 for accessibility.